Nexilis
AI-Powered
Call Reception & Call Managment
Call Reception & Call Managment
Effortlessly manage incoming calls 24/7 and optimize apointment scheduling, FAQ, tasks and follow up, your AI-powered solution for seamless customer interactions.
Intelligent Call Reception
Transform your business communication with Nexilis, an AI-powered call management solution that ensures your customers receive instant, accurate responses around the clock while maintaining the personal touch of human interaction.
24/7 AI Call Reception
Our AI assistant answers calls instantly at any time, greeting customers professionally and identifying their needs through natural conversation.
Smart Query Resolution
Automatically addresses common questions using your custom knowledge base and FAQ database, providing immediate, accurate responses to customer inquiries.
Intelligent Appointment Scheduling
Seamlessly manages calendar bookings according to your predefined rules and availability, ensuring efficient time management.
Human Escalation & Follow-up
Complex queries are properly documented and escalated to your team, with automated follow-up calls to deliver answers back to customers.
Nexilis seamlessly combines AI efficiency with human expertise, ensuring no customer inquiry goes unanswered. The system continuously learns from interactions, expanding its knowledge base while maintaining detailed records of all communications and scheduled appointments.
AI-Driven Call Management
Automate Your Customer Interactions
Nexilis leverages advanced AI to handle incoming calls, automatically providing answers to common queries and assisting with appointment scheduling. The platform captures and categorizes call details, offering easy access to call summaries, transcripts, and follow-up actions. Our natural language processing engine understands context and intent, enabling more natural conversations and higher resolution rates for customer inquiries.
Improve Your Customer Service
By automating routine tasks, Nexilis frees up your team to focus on complex issues and deliver exceptional customer service. AI-powered insights provide valuable data to continuously improve your customer experience. The system learns from each interaction, becoming more efficient and accurate over time while maintaining a consistently professional tone across all customer touchpoints.
Smart Routing & Prioritization
Nexilis intelligently routes calls based on urgency, customer history, and agent expertise. The system identifies VIP customers, recognizes emergency situations, and ensures that calls are handled by the most qualified available staff member. Real-time analytics help managers optimize workforce allocation and response times.
Unlimited availability and scalable solutions 24/7.
Our platform integrates effortlessly with your existing CRM, helpdesk, and communication tools. Whether you're handling dozens or thousands of calls daily, Nexilis scales to meet your needs while maintaining consistent performance and reliability. The system adapts to peak periods and quiet times, ensuring optimal resource utilization.
Comprehensive Analytics & Reporting
Gain deep insights into your call patterns, customer satisfaction levels, and team performance through detailed analytics dashboards. Track key metrics like response times, resolution rates, and customer satisfaction scores. Use AI-generated recommendations to identify areas for improvement and optimize your operations.
Experience the transformation of your customer service operations with Nexilis's AI-driven call management system. Our solution combines cutting-edge technology with practical business applications to deliver measurable improvements in efficiency, customer satisfaction, and operational costs.
Multi-Tenant Platform for Businesses 🏢
Multi-Level Management 🔄
Support multiple resellers, accounts and sub-accounts, each managing their own set of phone lines with customized rules and access scopes. Fit for small businesses, franchises, and distributed large organizations.
Streamlined Workflow 🧭
Ensure efficient communication by organizing call data, assigning tasks, and managing customer interactions within a unified platform for seamless collaboration.
Centralized System 🔒
Manage multiple phone lines and teams under one roof with dedicated accounts and customizable user roles. Perfect for businesses of any size and complexity.
Comprehensive Directory
1
Contact Organization
Automatically organize your customer contacts, vendors, partners, and other stakeholders as calls are received.
2
Data Integration
Import contacts from existing systems like Outlook or Google Contacts, and synchronize with your CRM database to enhance records and retrieve relevant details.
3
Streamlined Interactions
Gain a unified view of your contact information, ensuring seamless communication and efficient interaction with your customers.
Dynamic Calendar and Appointments Scheduling
Real-Time Scheduling
Integrate seamlessly with Google Workspace Calendar to manage appointments in real-time, view available slots, and reschedule appointments with ease.
Intuitive Calendar
Utilize the drag-and-drop calendar feature to manage appointments effectively and ensure your team stays on top of schedules.
Automated Notifications
Keep your clients informed of schedule changes through customizable notifications via email, SMS, or WhatsApp.
FAQ and Knowledge Management
Build a Comprehensive FAQ Section
Easily update and add answers to commonly asked questions in Nexilis’s FAQ section, ensuring your customers find the information they need quickly.
Improve AI Responses
Track unanswered questions to continuously refine your knowledge base and improve the AI’s ability to provide accurate responses.
Action Tracking and Task Management
Identify Follow-Up Actions
Nexilis automatically identifies calls requiring follow-up or human intervention, ensuring no important tasks are overlooked.
Prioritized Task Lists
Tasks such as question responses and callbacks are organized in a prioritized list, enabling efficient completion and timely resolution.
Effective Task Management
Monitor progress and track completion status for each task, leading to enhanced productivity and improved customer satisfaction.
Mobile-Friendly Design
Manage Interactions
Access and manage customer interactions from anywhere using the Nexilis mobile app.
View Schedules
View and manage your appointments effortlessly through the mobile-friendly calendar interface.
Complete Actions
Stay on top of tasks, asked questions, and complete actions efficiently using the mobile app’s intuitive interface.
Nexilis Features:
An Overview
An Overview
AI-Powered Call Management
Automate incoming calls, providing answers to customer enquires, update FAQs and auto call back to provide answer and result of enquires.
Multi-Tenant Platform
Centralize management of multiple resellers, accounts , phone lines, and users. Ability to assign rules and scope for each phone number.
Comprehensive Directory
Extract and Organize contacts and integrate with existing systems for seamless integration and lead generation.
Dynamic Calendar and Scheduling
Manage appointments in real-time, view available slots, and schedule with ease.
Experience the Power of Nexilis
See how Nexilis simplifies customer interactions and optimizes your scheduling processes. Request a demo to experience the platform firsthand.
Nexilis streamlines your customer interactions and boosts your efficiency. Our intuitive platform empowers you to manage calls effectively, automate responses, and schedule appointments seamlessly.
With Nexilis, you can say goodbye to missed calls, inefficient scheduling, and fragmented communication. Our comprehensive platform provides a centralized hub for all your call management needs.
Nexilis Success Stories
Hear from businesses who have successfully implemented Nexilis to improve customer service and streamline their operations. Read their testimonials and see how Nexilis has made a difference.
"Nexilis has been a game-changer for our small solar installation business. Before Nexilis, we struggled to keep track of calls, leads, appointments and manage customer inquiries. Now, we can automate calls, Nexilis answer questions, and schedule installations or maintenance appointments with ease 24/7. Our customers love the convenience and efficiency, and we’ve seen a significant improvement in our overall customer service." - Matt Brown, Owner of AIIG Solar
Sunny Solar is a small, family-owned solar installation company based in Melbourne. They are dedicated to providing high-quality solar solutions to residential and commercial customers. They have been using Nexilis and have seen significant improvements in their operations and customer satisfaction.
Nexmira
Empowering Every Business Dream with AI.
Follow Us
Legal
Privacy Policy Terms of Service